12 Mar 2018

Shift Leader – Hardee's | DORO Incorporated | Northland Restaurant Group LLC – Saint Paul, MN

Hardee’s | DORO Incorporated | Northland Restaurant Group LLC – Posted by Find a Job in Minnesota Saint Paul, Minnesota, United States

Shift Leader - Hardee's | DORO Incorporated | Northland Restaurant Group LLC - Saint Paul, MN thumbnail

Job Description

Basic Function: To assist in accomplishing the Company’s Mission Statement. Ensures that Company operations and personnel policies and procedures are complied with at all times. Is responsible for producing high quality food and fast/courteous customer service in order to maintain sales and profit expectations. Must be available to cover shifts as necessary and in accordance with the Company needs, including nights, weekends and holidays


  • Able to perform the essential functions of the job with or with out reasonable accomodations
  • Maintains personal hygiene and grooming standards
  • Follows Company uniform policies
  • Accomplishes station work at a “Meets Standards” level or better
  • Performs basic math skills (additions, subtraction, mulitiplication, division, percentages)
  • Has command of English and basic grammar skills
  • Demonstrates SQC at a Meets Standards level which would build sales
  • Maintains minimum Quality Assurance to achieve a Green Eco-Sure Audit Meets all competencies of preceeding positions
  • Request scores as eligible per requirements
  • Negative drug screen
  • Have the ability to separate relationships with all employees following our “No Fraternization” policy.
  • Position is hourly and classified as Non-exempt
  • Maintain regular attendance and punctual timeliness
  • Schedules are dependant on restaurant sales and may fluctuate during the course of the year
  • Has successfully completed the state Sanitation Certification course when requested
  • Have the ability to separate relationships with all employees following our “No Fraternization” Policy


1) Equipment cleaning and temperature checks

  • Broiler
  • Bun Toasters
  • Fry Vats
  • Coffee Machines
  • Soft Drink System
  • Heated Equipment (heat wells, overshelf, ovens, transfer cabinet)
  • Refrigerated Equipment (coolers, freezers and displays)
  • Slicers (roast beef and produce)

2. Supervisory Skills

  • Consistently demonstrate supervisory skills
  • Able to direct employees in a professional manner
  • Ability to appropriately handle customer complaints
  • Addresses employee issues/complaints appropriately and bring to immediate attention of General Manager or Director of Operations
  • Takes immediate on-the-spot corrective action
  • Praises employees to maintain high restaurant morale
  • Demonstrates ability to make informed decisions or judgement regarding situations

3. Communication

  • Demonstrate ability to effectively use one and two way communication
  • Effective and proper use of the communication log
  • Participates in management meetings

4. Company Policies

  • Complies with Company policies and rules and regulations
  • Can complete all shift related forms and reports
  • Is familiar with the Company Handbook to explain policies and can effectively answer all policy questions

5. Service, Quality and Cleanliness (SQC) Standards

  • Maintains SQC while running a shift according to Hardee’s Operational Manual
  • Is able to correct deficiencies in SQC standards during a shift
  • Knows and understands all SQC evaluation tools

6. Understands and Complies with Legal Requirements and Government Regulations

  • Wage and Hour (DWD)
  • City, County and State Health Departments
  • Worker’s compensatin
  • Child Labor Laws (Federal and State)

7. Safety and Security

  • Knowledgeable with the Company policies and rules concerning crew and customer safety, OSHA requirements, cash control, robbery, threats and inclement weather
  • Understand and implement workplace injury notification procedures in timely fashion as outlined by Workers Comp Policy

8. Finance

  • Cash control accountabilities within Company guidelines
  • Inventory control accountabilities to include receiving and transferring product, recording raw and finished waste and doing the actual daily inventory
  • Labor control accountabilities to include identifying needs within the actual schedule, using the ROS Board, maintaining labor goals and scheduling back up duties
  • Identifying and resolving deficiencies of the above

9. Shift Control

  • Can direct and manage all employees while running a shift
  • Uses shift control tools and all forms needed to effectively run a shift
  • Uses problem solving process to maintain productivity

10. Training

  • Conducts technical training at a “4” level or better
  • Effectively utilizes the Restaurant’s 3 step training process
  • Effectively uses the crew certification process
  • Ability to determine when an employee needs further training and follow-up with any necessary coaching

11. Performace Reviews

  • Effective and timely input with the Crew performance review system
  • Provides ongoing feedback
  • Successfully completes Shift Leader Workbook and the Manager in Charge Certification Test
  • OPS Test passed at minimum of 90%
  • Completed all Shift Leader Workshops demonstrating effectiveness in use of ROS and the OCC, proper handling of guest comments, use of supervisory skills and successfully completes the QA Audit
  • Restaurant Assessment meets standards on a shift where candidate is the Manager in Charge
  • Acts and dresses professionally and enforces Company grooming standards
  • Maintains all POP to Division standards
  • Controls cash within guidelines
  • Maintains labor within guidelines


  • Accurately counts cash tills, completes deposit and deposit log in accordance with Management Cash Procedures and can perform the POS overring function
  • Bank deposits made in accordance to Management Cash Procedures
  • Accurately fills out the time correction log
  • Knowledge of proper procedures regarding employee or guest injuries
  • Working knowledge of the Company Mission Statement
  • Working knowledge of three Company policies:

a. Harassment
b. Employee Bill of Rights/Suggestions and Personnel Problems
c. Minor Labor Law

  • Accurately completes daily and weekly ring-outs and accurately counts daily and weekly inventory maintaining GAP within guidelines
  • Accurately posts inventory, inventory waste, receipts and tranfers into the POS
  • Accurately maintains TCE ledger sheets
  • Accurately completes daily and weekly administrative paperwork
  • Completes OSHA self inspection using key components to achieve ZAC
  • Accurately counts monthly inventory
  • Accurately completes a monthly ring-out
  • Accurately completes monthly administrative paperwork
  • Effectively uses food and paper ordering system

Brand: Hardee’s
Address: 369 Hamline Avenue North Saint Paul, MN – 55104
Property Description: 255 – St. Paul
Property Number: 255

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Job Categories: Finance.

Job expires in 18 days.

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