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9 Mar 2018

Freelance Customer Service Representative – Ryerson – Minneapolis, MN

Ryerson – Posted by Find a Job in Minnesota Minneapolis, Minnesota, United States

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Job Description

Position Description

Joseph T. Ryerson and Son, Inc., a leader in metals distribution and fabrication, is currently seeking Inside Sales Representatives to join our customer service center sales team in Minneapolis, MN. Under the supervision of the Inside Sales Manager, his/her primary role as an Inside Sales Representative is to provide sales support across company-wide markets in order to achieve sales growth. She/he provides excellent service while interacting with customers over the phone and through email. Inside Sales Representatives are responsible for direct sales aimed toward growing our business overall.

Roles and responsibilities

  • Collaborates with a variety of industries while promoting transactional and fabrication sales business
  • Builds professional relationships with customers across multiple geographic markets
  • Responds to customer quotation requests, needs, inquiries, and complaints/concerns
  • Generates sales through focused, pro-active marketing; primarily out-reaching
  • Processes customer orders (i.e. quotations and order entry)
  • Sources for items that Ryerson does not stock
  • Identifies strategies to improve/grow sales
  • Understands and incorporates the goals and concepts of our business to grow sales and profitability
  • Works closely with territory managers, credit, inventory, warehouse operations, and other departments within the company
  • Performs other duties as assigned

Position Requirements:
• Associates Degree and 1-3 years of sales or industry experience

  • Previous sales or customer service experience preferred
  • Proficiency with Microsoft applications (i.e., Word, Excel)
  • Attention to detail
  • Ability to skillfully multi-task
  • Results-focused, competitive, and self-motivated attitude
  • Problem solving/conflict resolution and negotiation skills
  • High level of numerical and mechanical aptitude
  • Takes ownership of work; understands the importance of creating value/recognizes opportunities
  • Ability to work well and excel while working with a team or individually
  • Strong interpersonal, written and verbal communication skills

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Job Categories: Customer Service, Marketing, Mechanical, and Other. Job Types: Freelance. Job Tags: customer service.

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