Laboratory Medicine & Pathology
MCL Regional Service Representatives are responsible for executing the delivery of MCL support for community based laboratories unique to each client’s needs as characterized during the sales process. The RSR plays a lead role to ensure client retention by driving the cross-departmental MCL Support Staff to analyze client concerns and prioritize opportunities to improve delivery of service. Monitors and maintains existing client satisfaction and communicates opportunities for new growth. Conducts client educational sessions on MCL service tools and Infectious Handling Training. Responsible for ensuring the efficiency of client training and determine future need. Facilitates customer service and visiting faculty programs. Communicates with clients on new test information, setting pricing and locking in fees, as needed. Implements Mayo resources for pre and post analytical phases of testing. Develops an intensive understanding of each client by establishing long standing relationships and identifying key decision-makers. The fulfillment of these responsibilities allows the Hospital Account Executive to focus on new sales initiatives. The RSR has the primary responsibility of identifying client concerns and involving appropriate MCL Support members for value-added solutions. The RSR should proactively address client expectations and routinely assess client needs through on-site visits, by telephone and by written and electronic correspondence with client staff. Accessibility to clients and Mayo staff and timely response to client inquiries is essential. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner and document the nature of communications and the services that are delivered such that this information can be retained and easily shared. This position requires you to work from an office in your home located within territory of support – AZ & Southern CA
Requires a bachelor’s degree and 5 years of clinical laboratory experience in hospital settings is required. For International positions: Bachelor degree in business or science related field and 5 years’ experience, preferably in sales, operations, customer service/support or hospital/clinical setting.
Outreach experience desired. Good human relations and communications skills. High level of technical competence and confidence. Comfortable with computer operation. Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Customer focused. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision making and problem-solving ability. Adherence to MML policies and procedures. Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, informative and professional manner, keeping a positive and courteous tone. Stay abreast of regulatory issues, reimbursement issues. A valid driver’s license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% Travel is required.
ASCP certification preferred.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,644 based on a full-time position.
Hours / Pay period
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Clinical Labs and Research
Job posting number
Equal opportunity employer
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
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