Maintains control and supervision of excellent customer service delivery within the branch to achieve established customer service targets.
This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.
Responsible for selling Associated Bank products to existing customers and prospects. Responsible for expanding and deepening customer relationships by identifying and matching customer needs throughout Trust, Business Banking, Private Banking and Retail Departments.
As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer’s best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.
Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.
Responsible to report any procedure or process that doesn’t meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated’s anonymous Ethics Hotline.
KEY RESULT AREAS
Branch Financial and Sales Management Performance
Actively pursues business relationship and household acquisition growth
Actively engages internal business partners to consistently bring the entirety of the bank to the customer.
Advocates for Diversity and Inclusion principles, visibly supports community initiatives and involved in local business associations and chambers of commerce.
Regulation and Compliance
3-5 years Demonstrated leadership and/or supervisory Required
Customer Relations Advanced
Management Experience Advanced
Mathematical and Financial Intermediate
GENERAL PHYSICAL CONDITION
Light physical effort; routine handling of heavy objects up to 20 pounds or prolonged standing, keyboard, or CRT work (at least 50% of time)
To apply for this job please visit the following URL:http://www.indeed.com/viewjob?t=Bank+Manager&c=Associated+Bank&l=Maple+Grove%2C+MN&jk=a6845d52fd4031f2&rtk=1dfn0ckdehba5800&from=rss&indpubnum=7783913796340900→